All covers, if unused and in the original packaging, can be returned within 14 days after you have received the order. In the case of a return, contact our customer service via the contact form. With a return, we are forced to charge 30% of the purchase amount because the sofa covers are made to order. This means that we refund 70% of the purchase amount. If you have any doubts about the color of the fabric, we recommend that you first order a sample of the fabric.
After you give notice of cancellation, we expect you to return the product as soon as possible.
STEPS TO SEND BACK
- Contact us via the contact form within 14 days after you have received the package. Describe the reason for the return.
- Pack the products, unused, unwashed and undamaged in their original packaging, and in no more than one package.
- Return the product to Norsemaison unless otherwise indicated by our customer service.
- You are responsible for the packages / products until they have been received by us. We recommend that you keep the delivery service receipt and, if possible, the track and trace number.
- We must receive the products within 14 days. The 14 day period starts from the moment we have delivered the package.
We will refund the purchase amount within 14 days after receiving the return shipment. The refund is made in the same way as the method of purchase. Please note that products are unused and in the original packaging.